At Telescoop.nl, customer satisfaction is paramount. In the unlikely event that our service or a product does not meet your expectations, please let us know. We regard complaints as an opportunity to improve our service and always seek an appropriate solution.

Our complaints procedure

Do you have a complaint? Then we advise you to make it known as soon as possible. You can count on a professional settlement:

Email us: Send your complaint to [email protected].
Response time: You will receive a confirmation of receipt within 2 business days. We aim to respond within 5 business days provide a substantive solution.

Independent dispute mediation

Can't come to an agreement together? Then we offer the following options for independent mediation:

WebwinkelKeur: As a member of WebwinkelKeur, you can register your dispute for free mediation through WebshopKeur Disputes.
European ODR platform: Consumers within the EU can also use the European Commission's Online Dispute Resolution platform via http://ec.europa.eu/odr.

Contact details

For official correspondence, questions or complaints, please contact us at:

E-mail: [email protected]
Address: Sint Antoniusplein 38, 8601 HK Sneek, The Netherlands