{"id":7269,"date":"2025-02-12T13:49:37","date_gmt":"2025-02-12T12:49:37","guid":{"rendered":"https:\/\/telescoop.rabdevelopment.nl\/?page_id=7269"},"modified":"2026-03-17T10:44:35","modified_gmt":"2026-03-17T09:44:35","slug":"complaints","status":"publish","type":"page","link":"https:\/\/staging.telescoop.nl\/en\/klachten\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p class=\"wp-block-paragraph\">At Telescoop.nl, customer satisfaction is paramount. In the unlikely event that our service or a product does not meet your expectations, please let us know. We regard complaints as an opportunity to improve our service and always seek an appropriate solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our complaints procedure<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Do you have a complaint? Then we advise you to make it known as soon as possible. You can count on a professional settlement:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email us:<\/strong> Send your complaint to <strong>info@telescoop.nl<\/strong>.<\/li>\n\n\n\n<li><strong>Response time:<\/strong> You will receive a confirmation of receipt within 2 business days. We aim to respond within <strong>5 business days<\/strong> provide a substantive solution.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Independent dispute mediation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Can't come to an agreement together? Then we offer the following options for independent mediation:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>WebwinkelKeur:<\/strong> As a member of WebwinkelKeur, you can register your dispute for free mediation through <a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\" target=\"_blank\" rel=\"noreferrer noopener\">WebshopKeur Disputes<\/a>.<\/li>\n\n\n\n<li><strong>European ODR platform:<\/strong> Consumers within the EU can also use the European Commission's Online Dispute Resolution platform via <a href=\"http:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/ec.europa.eu\/odr<\/a>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Contact details<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For official correspondence, questions or complaints, please contact us at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>E-mail:<\/strong> info@telescoop.nl<\/li>\n\n\n\n<li><strong>Address:<\/strong> Sint Antoniusplein 38, 8601 HK Sneek, The Netherlands<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Bij Telescoop.nl staat klanttevredenheid centraal. Mocht onze service of een product onverhoopt niet aan je verwachtingen voldoen, dan horen wij dat graag. Wij beschouwen klachten als een kans om onze dienstverlening te verbeteren en zoeken altijd naar een passende oplossing. Onze klachtenprocedure Heb je een klacht? Dan raden we je aan dit zo snel mogelijk [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7269","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":7267,"url":"https:\/\/staging.telescoop.nl\/en\/algemene-voorwaarden\/","url_meta":{"origin":7269,"position":0},"title":"General conditions","author":"admin","date":"12-02-2025","format":false,"excerpt":"Inhoudsopgave Artikel 1 \u2013 DefinitiesArtikel 2 \u2013 Identiteit van de ondernemerArtikel 3 \u2013 ToepasselijkheidArtikel 4 \u2013 Het aanbodArtikel 5 \u2013 De overeenkomstArtikel 6 \u2013 HerroepingsrechtArtikel 7 \u2013 Kosten in geval van herroepingArtikel 8 \u2013 Uitsluiting herroepingsrechtArtikel 9 \u2013 De prijsArtikel 10 \u2013 Conformiteit en garantieArtikel 11 \u2013 Levering en uitvoeringArtikel\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1132,"url":"https:\/\/staging.telescoop.nl\/en\/contact-2\/","url_meta":{"origin":7269,"position":1},"title":"Contact","author":"admin","date":"07-07-2018","format":false,"excerpt":"Support & Contact center Heb je een vraag over je bestelling, telescoop, onderhoud of een andere vraag? In ons supportcentrum vind je antwoord op veelgestelde vragen over levering, gebruik, onderhoud, workshops en retour Kies je onderwerp Bestellen & Verzenden Verzenden jullie internationaal?Ja, we verzenden wereldwijd.\u00a0Levertijden zijn als volgt:\u2713 Nederland, Belgi\u00eb\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11592,"url":"https:\/\/staging.telescoop.nl\/en\/telescoop-huren\/","url_meta":{"origin":7269,"position":2},"title":"Telescope rental","author":"admin","date":"17-02-2025","format":false,"excerpt":"At Telescoop.nl, you can easily rent a telescope. Whether you want to stargaze for an evening with your family, organize a project, or plan a complete corporate event: we deliver the telescope ready for use to your home, by mail, or at your location. Would you like to use our courier service? That's possible too! This way\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"telescoop huren","src":"https:\/\/i0.wp.com\/staging.telescoop.nl\/wp-content\/uploads\/2025\/04\/cropped-Favicon_telescoop.nl_blauw.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":7325,"url":"https:\/\/staging.telescoop.nl\/en\/verhuurbeleid\/","url_meta":{"origin":7269,"position":3},"title":"Rental Policy","author":"admin","date":"12-02-2025","format":false,"excerpt":"Renting a telescope from Telescoop.nl is an accessible way to get acquainted with stargazing without making a large initial investment. To ensure a smooth process for everyone, we have established clear agreements. This telescope rental policy outlines all the terms, rights, and responsibilities that apply\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7260,"url":"https:\/\/staging.telescoop.nl\/en\/veelgestelde-vragen\/","url_meta":{"origin":7269,"position":4},"title":"Frequently asked questions (F.A.Q)","author":"admin","date":"12-02-2025","format":false,"excerpt":"General Questions Our team is always ready to help you Frequently Asked Questions Answered General What are the shipping costs? Are you spending more than \u20ac100? Then we ship completely free of charge, unless the telescope falls into a heavy category. Do you offer discounts? We regularly have special offers and discounts.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3,"url":"https:\/\/staging.telescoop.nl\/en\/privacyverklaring\/","url_meta":{"origin":7269,"position":5},"title":"Privacy Statement Telescoop.nl","author":"admin","date":"11-02-2025","format":false,"excerpt":"Bij Telescoop.nl nemen we de bescherming van je persoonsgegevens serieus. We begrijpen dat je vertrouwen in ons stelt en zien het als onze verantwoordelijkheid om je privacy te waarborgen. In deze verklaring leggen we helder uit welke gegevens we verzamelen, waarom we dit doen en hoe we hiermee omgaan volgens\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/7269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/comments?post=7269"}],"version-history":[{"count":1,"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/7269\/revisions"}],"predecessor-version":[{"id":104640,"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/7269\/revisions\/104640"}],"wp:attachment":[{"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/media?parent=7269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}