{"id":1132,"date":"2018-07-07T11:27:10","date_gmt":"2018-07-07T11:27:10","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=779"},"modified":"2026-03-10T10:16:32","modified_gmt":"2026-03-10T09:16:32","slug":"contact-2","status":"publish","type":"page","link":"https:\/\/staging.telescoop.nl\/en\/contact-2\/","title":{"rendered":"Contact"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1132\" class=\"elementor elementor-1132\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3fdebd4 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3fdebd4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f058b2\" data-id=\"9f058b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07f73f9 e-flex e-con-boxed e-con e-parent\" data-id=\"07f73f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43d970a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"43d970a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support &amp; Contact center<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aee83f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7aee83f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong data-start=\"93\" data-end=\"270\">Do you have a question about your order, telescope, maintenance or another question? In our support center you will find answers to frequently asked questions about delivery, use, maintenance, workshops and returns.<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8bfb858 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8bfb858\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b276ccd\" data-id=\"b276ccd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca20b00 elementor-widget elementor-widget-heading\" data-id=\"ca20b00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Choose your topic<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2dd2c9 elementor-widget elementor-widget-n-accordion\" data-id=\"e2dd2c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2370\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2370\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ordering &amp; Shipping <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2370\" class=\"elementor-element elementor-element-492dc0c e-con-full e-flex e-con e-child\" data-id=\"492dc0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-844f653 elementor-widget elementor-widget-text-editor\" data-id=\"844f653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"655\" data-end=\"691\">Do you ship internationally?<\/h2><p data-start=\"693\" data-end=\"826\">Yes, we ship worldwide.\u00a0<br data-start=\"796\" data-end=\"799\" \/>Delivery times are as follows:<\/p><p data-start=\"828\" data-end=\"986\">\u2713 <strong data-start=\"830\" data-end=\"864\">Netherlands, Belgium and Germany<\/strong> \u2192 1 to 2 working days<br data-start=\"884\" data-end=\"887\" \/>\u2713 <strong data-start=\"889\" data-end=\"908\">Rest of Europe<\/strong> \u2192 3 to 5 working days<br data-start=\"928\" data-end=\"931\" \/>\u2713 <strong data-start=\"933\" data-end=\"965\">International outside Europe<\/strong> \u2192 5 to 10 working days<\/p><p data-start=\"988\" data-end=\"1063\">\u2192 View the <a href=\"#\" rel=\"noopener\" data-start=\"1000\" data-end=\"1028\">shipping information page<\/a> for current delivery times by country.<\/p><h2 data-start=\"1065\" data-end=\"1095\">What are the shipping costs?<\/h2><p data-path-to-node=\"4\">For shipments within <b data-path-to-node=\"4\" data-index-in-node=\"22\">Netherlands, Belgium and Germany<\/b> we charge variable shipping costs based on the weight and size of your order:<\/p><ul data-path-to-node=\"5\"><li><p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Standard packages:<\/b> For most items and accessories, we charge a flat low rate of <b data-path-to-node=\"5,0,0\" data-index-in-node=\"97\">\u20ac6,95<\/b>.<\/p><\/li><li><p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Heavy shipments:<\/b> For larger models, such as a rugged <b data-path-to-node=\"5,1,0\" data-index-in-node=\"59\">Dobson<\/b>, <b data-path-to-node=\"5,1,0\" data-index-in-node=\"67\">Newton<\/b> or <b data-path-to-node=\"5,1,0\" data-index-in-node=\"77\">Refractor<\/b>, a shipping rate of <b data-path-to-node=\"5,1,0\" data-index-in-node=\"136\">\u20ac29,95<\/b>.<\/p><\/li><\/ul><p data-path-to-node=\"6\">For all other countries, shipping costs are automatically calculated during checkout. These depend on your specific location and the total weight of the order.<\/p><h2 data-start=\"1329\" data-end=\"1373\">When will my order be shipped?<\/h2><p data-start=\"1375\" data-end=\"1576\">Order on a business day before 11:59 p.m.? Then your order, if in stock, <strong data-start=\"1455\" data-end=\"1485\">shipped the same day<\/strong>. You will automatically receive a confirmation and track &amp; trace as soon as your order is on its way.<\/p><p data-start=\"1578\" data-end=\"1649\">\u2192 On the <a href=\"http:\/\/telescoop.nl\/telescopen\/\" rel=\"noopener\" data-start=\"1586\" data-end=\"1604\" target=\"_blank\">product page<\/a> you can immediately see if an item is in stock.<\/p><h2 data-start=\"1651\" data-end=\"1697\">How do I know if a product is in stock?<\/h2><p data-start=\"1699\" data-end=\"1937\">Each product clearly indicates whether it is in stock. Does it say \u201cIn stock, available immediately\u201d? Then it is usually shipped the same working day. If it is temporarily sold out, we will indicate the expected delivery time.<\/p><p data-start=\"1939\" data-end=\"1984\">\u2192 Having doubts? Please feel free to contact us.<\/p><h2 data-start=\"1986\" data-end=\"2028\">Can I still change my delivery address?<\/h2><p data-start=\"2030\" data-end=\"2301\">You can, as long as your order has not yet been shipped. Please contact our customer service department as soon as possible at <a rel=\"noopener\" data-start=\"2144\" data-end=\"2195\">support@telescoop.nl, WhatsApp bottom right (fastest way)\u00a0<\/a> or call us at <strong><span class=\"sig\">(+31) 850 879 150<\/span><\/strong><strong>.<\/strong> Is your package already on its way? Then we can look at options together through the carrier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2371\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2371\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Warranty &amp; Service <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2371\" class=\"elementor-element elementor-element-571b6df e-con-full e-flex e-con e-child\" data-id=\"571b6df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2371\" class=\"elementor-element elementor-element-5e3508f e-flex e-con-boxed e-con e-child\" data-id=\"5e3508f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b012431 elementor-widget elementor-widget-text-editor\" data-id=\"b012431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"1959\" data-end=\"1988\">How long do I have a warranty?<\/h2><p data-start=\"1990\" data-end=\"2252\">On all our products as standard <strong data-start=\"2027\" data-end=\"2046\">2-year warranty<\/strong>. For some brands this may be longer, we will specifically mention this on the product page.<br data-start=\"2141\" data-end=\"2144\" \/>Does your telescope show a problem within the warranty period? Then of course we will solve it neatly for you.<\/p><h2 data-start=\"2342\" data-end=\"2402\">My product arrived damaged, what should I do?<\/h2><p data-start=\"2404\" data-end=\"2598\">That, of course, is annoying. Take within <strong data-start=\"2445\" data-end=\"2455\">48 hours<\/strong> contact us and send photos of the damage. Then we will provide a quick and appropriate solution, such as replacement or refund.<\/p><p data-start=\"2600\" data-end=\"2664\">\u2192 Please read our return and damage guidelines for full details.<\/p><h2 data-start=\"672\" data-end=\"706\">What is covered by the warranty?<\/h2><p data-start=\"708\" data-end=\"912\">The warranty covers all <strong data-start=\"730\" data-end=\"748\">manufacturing defects<\/strong> and defects that arise from normal use. Consider faulty electronics, broken mechanical parts or a telescopic lens that stops working without cause.<\/p><p data-start=\"914\" data-end=\"1040\"><strong data-start=\"914\" data-end=\"930\">Not covered:<\/strong><br data-start=\"930\" data-end=\"933\" \/>\u2717 Damage caused by fall or bump<br data-start=\"967\" data-end=\"970\" \/>\u2717 Misuse or modifications<br data-start=\"1004\" data-end=\"1007\" \/>\u2717 Wear from heavy use<\/p><p data-start=\"1042\" data-end=\"1141\">\u2192 Unsure if something is covered under warranty? Feel free to contact us, we will think with you.<\/p><h2 data-start=\"1143\" data-end=\"1193\">What should I do if my telescope is defective?<\/h2><ol data-start=\"1195\" data-end=\"1392\"><li data-start=\"1195\" data-end=\"1242\"><p data-start=\"1198\" data-end=\"1242\"><strong data-start=\"1198\" data-end=\"1224\">Write down the order number<\/strong> of your purchase.<\/p><\/li><li data-start=\"1243\" data-end=\"1300\"><p data-start=\"1246\" data-end=\"1300\"><strong data-start=\"1246\" data-end=\"1280\">Take pictures or a short video<\/strong> of the problem.<\/p><\/li><li data-start=\"1301\" data-end=\"1392\"><p data-start=\"1304\" data-end=\"1392\"><strong data-start=\"1304\" data-end=\"1341\">Email us at <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1319\" data-end=\"1339\">support@telescoop.nl<\/a><\/strong>, we will look with you for the best solution.<\/p><\/li><\/ol><p data-start=\"1394\" data-end=\"1475\">\u2192 We will repair or replace the product free of charge if it is under warranty.<\/p><h2 data-start=\"1477\" data-end=\"1510\">How long does a repair take?<\/h2><p data-start=\"1512\" data-end=\"1785\">It depends on the nature of the problem. In many cases, we will send a replacement part or product immediately. Does the item need to be repaired? Then we will keep you informed of the expected repair time. Usually that is <strong data-start=\"1762\" data-end=\"1784\">5 to 15 working days<\/strong>.<\/p><p data-start=\"1787\" data-end=\"1846\">\u2192 We always provide a quick, free of charge and transparent solution.<\/p><h2 data-start=\"1848\" data-end=\"1903\">What if my product breaks out of warranty?<\/h2><p data-start=\"1905\" data-end=\"2113\">We are also happy to help you outside the warranty period. We can supply parts, refer you to a repair partner or, if replacement is more economical, make you a suitable offer on a new model.<\/p><p data-start=\"2115\" data-end=\"2165\">\u2192 Contact us for personalized advice.<\/p><h2 data-start=\"2167\" data-end=\"2217\">My telescope was delivered damaged, now what?<\/h2><p data-start=\"2219\" data-end=\"2410\">Report the damage within <strong data-start=\"2241\" data-end=\"2251\">48 hours<\/strong> upon receipt via <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2269\" data-end=\"2289\">support@telescoop.nl<\/a> and attach clear photos. Then we will arrange a solution as soon as possible, whether it is replacement or refund.<\/p><p data-start=\"2412\" data-end=\"2458\">\u2192 More info can be found on our returns page.<\/p><h2 data-start=\"2460\" data-end=\"2510\">Do I need to return the product for warranty?<\/h2><p data-start=\"2512\" data-end=\"2757\">Not always. In many cases we can solve the problem without you having to return anything, for example by sending you a separate part. If a return is necessary, we will send you a free return label and clear instructions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2372\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2372\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Workshops &amp; Education <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2372\" class=\"elementor-element elementor-element-bd556d4 e-con-full e-flex e-con e-child\" data-id=\"bd556d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2372\" class=\"elementor-element elementor-element-41916d7 e-flex e-con-boxed e-con e-child\" data-id=\"41916d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0719c6e elementor-widget elementor-widget-text-editor\" data-id=\"0719c6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"178\" data-end=\"226\">Do you organize workshops or viewing evenings?<\/h2><p data-start=\"228\" data-end=\"404\">Yes, on request we organize <strong data-start=\"260\" data-end=\"282\">stargazing evenings<\/strong> and <strong data-start=\"286\" data-end=\"312\">introductory workshops<\/strong> For groups who want to learn about the universe in an approachable way. Consider:<\/p><p data-start=\"406\" data-end=\"557\">\u2713 Learning to work with a telescope<br data-start=\"438\" data-end=\"441\" \/>\u2713 Observing planets, the moon or star clusters by yourself<br data-start=\"494\" data-end=\"497\" \/>\u2713 Asking questions of an expert during a guided session<\/p><p data-start=\"559\" data-end=\"705\">Our workshops are suitable for schools, universities, companies or events that want to add an educational as well as impressive component.<\/p><p data-start=\"707\" data-end=\"804\">\u2192 Interested? Mail us at <strong data-start=\"732\" data-end=\"757\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"734\" data-end=\"755\">educatie@telescoop.nl<\/a><\/strong> for options or a customized proposal.<\/p><h2 data-start=\"806\" data-end=\"850\">For whom are these activities intended?<\/h2><p data-start=\"852\" data-end=\"904\">Our stargazing activities focus on:<\/p><ul data-start=\"906\" data-end=\"1152\"><li data-start=\"906\" data-end=\"986\"><p data-start=\"908\" data-end=\"986\"><strong data-start=\"908\" data-end=\"933\">Educational institutions<\/strong> (high schools, universities, science labs)<\/p><\/li><li data-start=\"987\" data-end=\"1069\"><p data-start=\"989\" data-end=\"1069\"><strong data-start=\"989\" data-end=\"1002\">Companies<\/strong> (for example, as part of a team day or inspiration session)<\/p><\/li><li data-start=\"1070\" data-end=\"1152\"><p data-start=\"1072\" data-end=\"1152\"><strong data-start=\"1072\" data-end=\"1104\">Recreational parks and festivals<\/strong> Who want to offer visitors a unique experience<\/p><\/li><\/ul><p data-start=\"1154\" data-end=\"1233\">\u2192 We always tailor the program to the level, location and target audience.<\/p><h2 data-start=\"1235\" data-end=\"1295\">Are there educational programs available for schools?<\/h2><p data-start=\"1297\" data-end=\"1506\">Yes, we support schools in setting up astronomy activities with content that fits the curriculum. No boring lesson plans, but interactive introduction to astronomy that sticks:<\/p><p data-start=\"1508\" data-end=\"1695\">\u2713 Observation assignments with explanations<br data-start=\"1541\" data-end=\"1544\" \/>\u2713 Practical applications with telescopes<br data-start=\"1584\" data-end=\"1587\" \/>\u2713 Inspiring questions about planets, stars and space travel<br data-start=\"1646\" data-end=\"1649\" \/>\u2713 Optionally guided by one of our experts<\/p><p data-start=\"1697\" data-end=\"1798\">\u2192 Curious about the possibilities? Mail us at <strong data-start=\"1743\" data-end=\"1768\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1745\" data-end=\"1766\">educatie@telescoop.nl<\/a><\/strong> - we are happy to think with you.<\/p><h2 data-start=\"1800\" data-end=\"1839\">Can you also come on location?<\/h2><p data-start=\"1841\" data-end=\"2111\">Sure. We can organize workshops or viewing evenings <strong data-start=\"1895\" data-end=\"1920\">at your place<\/strong> (school, university, company) or in cooperation with recreation partners in a dark environment. We provide the telescopes, knowledge and guidance - you provide the curious viewers.<\/p><p data-start=\"2113\" data-end=\"2189\">\u2192 Location by arrangement, depending on accessibility and weather conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2373\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2373\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Telescope Advice &amp; Frequently Asked Questions <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2373\" class=\"elementor-element elementor-element-1d14214 e-flex e-con-boxed e-con e-child\" data-id=\"1d14214\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2373\" class=\"elementor-element elementor-element-951ef95 e-con-full e-flex e-con e-child\" data-id=\"951ef95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f8a099 elementor-widget elementor-widget-text-editor\" data-id=\"6f8a099\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"383\" data-end=\"425\">Which telescope is the best fit for me?<\/h2><p data-start=\"427\" data-end=\"685\">It depends on what you want to see, where you live and how much experience you have. Are you looking from a city garden? Do you want to view mostly planets or just nebulae and galaxies?<br data-start=\"602\" data-end=\"605\" \/>Our <a class=\"\" href=\"https:\/\/staging.telescoop.nl\/en\/telescope-selection-aid\/\" rel=\"noopener\" data-start=\"610\" data-end=\"634\">telescope selection guide<\/a> will help you get started in 2 minutes.<\/p><p data-start=\"687\" data-end=\"795\">\u2192 Prefer personal advice? Ask your question via the chat at the bottom right, you'll get a quick answer from an expert.<\/p><h2 data-start=\"797\" data-end=\"896\">What is the difference between a lens telescope (refractor) and a mirror telescope (reflector)?<\/h2><p data-start=\"898\" data-end=\"1036\">A <strong data-start=\"902\" data-end=\"915\">refractor<\/strong> uses lenses and is ideal for lunar and planetary observations. It is compact, maintenance-free and produces sharp images.<\/p><p data-start=\"1038\" data-end=\"1250\">A <strong data-start=\"1042\" data-end=\"1055\">reflector<\/strong> uses mirrors and captures more light, allowing you to see deep-sky objects such as galaxies and nebulae. It is more sensitive to adjustment (collimation) and slightly larger in size, though.<\/p><h2 data-start=\"1372\" data-end=\"1406\">What magnification do I need?<\/h2><p data-start=\"1408\" data-end=\"1483\">More magnification is not always better. Usable magnification depends on:<\/p><ul data-start=\"1485\" data-end=\"1619\"><li data-start=\"1485\" data-end=\"1547\"><p data-start=\"1487\" data-end=\"1547\">the <strong data-start=\"1490\" data-end=\"1502\">diameter<\/strong> of your telescope lens or mirror (aperture);<\/p><\/li><li data-start=\"1548\" data-end=\"1583\"><p data-start=\"1550\" data-end=\"1583\">the <strong data-start=\"1553\" data-end=\"1571\">air quality<\/strong> (seeing);<\/p><\/li><li data-start=\"1584\" data-end=\"1619\"><p data-start=\"1586\" data-end=\"1619\">and the <strong data-start=\"1593\" data-end=\"1603\">object<\/strong> that you are looking at.<\/p><\/li><\/ul><p data-start=\"1621\" data-end=\"1772\">For planets, 100x to 200x magnification is often ideal. For deep-sky, on the contrary, lower magnification (30x-80x) works better to capture more light.<\/p><p data-start=\"1774\" data-end=\"1849\">\u2192 Our product pages always give the recommended magnification per telescope.<\/p><h2 data-start=\"1851\" data-end=\"1899\">Can I also take pictures through my telescope?<\/h2><p data-start=\"1901\" data-end=\"2078\">Yes, but some telescopes are more suitable for that than others. Want to take the occasional photo of the moon with your smartphone? Then a simple eyepiece and holder will suffice.<\/p><p data-start=\"2080\" data-end=\"2307\">For more serious astrophotography (such as nebulae or galaxies) you need a telescope with tracking, a suitable camera and good post-processing.<br data-start=\"2229\" data-end=\"2232\" \/>\u2192 Start simple or ask us for advice if you are looking for the right combination.<\/p><h2 data-start=\"2309\" data-end=\"2361\">Do I need to tune or maintain my telescope?<\/h2><p data-start=\"2363\" data-end=\"2389\">It depends on the type:<\/p><ul data-start=\"2391\" data-end=\"2600\"><li data-start=\"2391\" data-end=\"2438\"><p data-start=\"2393\" data-end=\"2438\"><strong data-start=\"2393\" data-end=\"2407\">Refractors<\/strong> are virtually maintenance-free.<\/p><\/li><li data-start=\"2439\" data-end=\"2516\"><p data-start=\"2441\" data-end=\"2516\"><strong data-start=\"2441\" data-end=\"2455\">Reflectors<\/strong> need to be collimated from time to time (mirror alignment).<\/p><\/li><li data-start=\"2517\" data-end=\"2600\"><p data-start=\"2519\" data-end=\"2600\"><strong data-start=\"2519\" data-end=\"2540\">Smart telescopes<\/strong> do this automatically or require minimal settings.<\/p><\/li><\/ul><p data-start=\"2602\" data-end=\"2707\">\u2192 With every telescope you get a clear manual. And don't get it right? Then we will be happy to help you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2374\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2374\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Contact &amp; Departments <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2374\" class=\"elementor-element elementor-element-038d4de e-flex e-con-boxed e-con e-child\" data-id=\"038d4de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2374\" class=\"elementor-element elementor-element-a17bfe9 e-con-full e-flex e-con e-child\" data-id=\"a17bfe9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c247664 elementor-widget elementor-widget-text-editor\" data-id=\"c247664\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"480\" data-end=\"530\">Which e-mail address is best to go to?<\/h3><p data-start=\"532\" data-end=\"620\">It depends on your question. We have several departments you can email directly:<\/p><ul data-start=\"622\" data-end=\"1125\"><li data-start=\"622\" data-end=\"699\"><p data-start=\"624\" data-end=\"699\"><strong data-start=\"624\" data-end=\"644\">General questions:<\/strong><br data-start=\"644\" data-end=\"647\" \/>\u2709\ufe0e <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"652\" data-end=\"697\">info@telescoop.nl<\/a><\/p><\/li><li data-start=\"701\" data-end=\"815\"><p data-start=\"703\" data-end=\"815\"><strong data-start=\"703\" data-end=\"752\">Technical support or product issues:<\/strong><br data-start=\"752\" data-end=\"755\" \/>\u2709\ufe0e <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"760\" data-end=\"813\">techniek@telescoop.nl<\/a><\/p><\/li><li data-start=\"817\" data-end=\"922\"><p data-start=\"819\" data-end=\"922\"><strong data-start=\"819\" data-end=\"861\">Orders or delivery status:<\/strong><br data-start=\"861\" data-end=\"864\" \/>\u2709\ufe0e <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"869\" data-end=\"920\">support@telescoop.nl<\/a><\/p><\/li><li data-start=\"924\" data-end=\"1030\"><p data-start=\"926\" data-end=\"1030\"><strong data-start=\"926\" data-end=\"977\">Collaborations, sales or business inquiries:<\/strong><br data-start=\"977\" data-end=\"980\" \/>\u2709\ufe0e <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"985\" data-end=\"1028\">b2b@telescoop.nl<\/a><\/p><\/li><li data-start=\"1032\" data-end=\"1125\"><p data-start=\"1034\" data-end=\"1125\"><strong data-start=\"1034\" data-end=\"1068\">Procurement and supplier contact:<\/strong><br data-start=\"1068\" data-end=\"1071\" \/>\u2709\ufe0e <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1076\" data-end=\"1125\">inkoop@telescoop.nl<\/a><\/p><\/li><\/ul><p data-start=\"1127\" data-end=\"1308\">\u2192 Not sure where to go? No problem! Feel free to send us a message at <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1208\" data-end=\"1253\">info@telescoop.nl<\/a>, then we will make sure it gets to the right place.<\/p><h2 data-start=\"1315\" data-end=\"1366\">Can I also speak directly to someone in person?<\/h2><p>We can be reached by phone at <strong><span class=\"sig\">(+31) 850 879 150 <\/span><\/strong><span class=\"sig\">If you would like to speak to someone. Our customer service team is available to you Monday through Friday from 9 a.m. to 5 p.m.<\/span><\/p><h2 data-start=\"1706\" data-end=\"1741\">What are your opening hours?<\/h2><p data-start=\"1743\" data-end=\"1918\">Our customer service is available from <strong data-start=\"1781\" data-end=\"1829\">Monday through Friday from 9 a.m. to 5 p.m.<\/strong>. Within those times, we answer emails, phone calls and live chats as quickly as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2375\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2375\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Use &amp; Maintenance <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2375\" class=\"elementor-element elementor-element-7d887a1 e-flex e-con-boxed e-con e-child\" data-id=\"7d887a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2375\" class=\"elementor-element elementor-element-7508e70 e-con-full e-flex e-con e-child\" data-id=\"7508e70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43be107 elementor-widget elementor-widget-text-editor\" data-id=\"43be107\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"248\" data-end=\"291\">How do I focus my telescope properly?<\/h2><p data-start=\"293\" data-end=\"547\">First, use a <strong data-start=\"311\" data-end=\"338\">low magnifying eyepiece<\/strong> (e.g., 25 mm) and aim at a bright object such as the moon or a distant tree. Then slowly turn the focus knob until the image is in focus. After that, you can switch to a higher magnifying eyepiece.<\/p><p data-start=\"549\" data-end=\"659\">\u2192 Tip: high magnifications produce blur faster in case of vibrations or poor air (seeing). Always start low.<\/p><hr data-start=\"661\" data-end=\"664\" \/><h2 data-start=\"666\" data-end=\"705\">Should I maintain my telescope?<\/h2><p data-start=\"707\" data-end=\"763\">Yes, but fortunately maintenance is limited. Some tips:<\/p><p data-start=\"765\" data-end=\"1011\">\u2713 Store your telescope dust-free, preferably in a bag or case.<br data-start=\"831\" data-end=\"834\" \/>\u2713 Use a soft cloth (microfiber) for the housing, never for the optics.<br data-start=\"913\" data-end=\"916\" \/>\u2713 Clean lenses or mirrors only when really necessary and then with special optics cleaners.<\/p><p data-start=\"1013\" data-end=\"1086\">\u2192 When in doubt, prefer to leave cleaning or adjustment to an expert.<\/p><hr data-start=\"1088\" data-end=\"1091\" \/><h2 data-start=\"1093\" data-end=\"1136\">What is collimation, and should I do it?<\/h2><p data-start=\"1138\" data-end=\"1336\">Collimation is the alignment of the mirrors in a <strong data-start=\"1189\" data-end=\"1211\">reflector telescope<\/strong>. This provides a sharp and high-contrast image. Refractors (lens telescopes) almost never need to be collimated.<\/p><p data-start=\"1338\" data-end=\"1496\">\u2713 For cheaper Newton reflectors, manual adjustment is sufficient.<br data-start=\"1404\" data-end=\"1407\" \/>\u2713 With more expensive models or if you do astrophotography, precision collimation is essential.<\/p><p data-start=\"1498\" data-end=\"1582\">\u2192 In our <a class=\"\" href=\"http:\/\/telescoop.nl\/blog\" rel=\"noopener\" data-start=\"1508\" data-end=\"1532\" target=\"_blank\">manual or blog<\/a> read step by step how to do this yourself.<\/p><hr data-start=\"1584\" data-end=\"1587\" \/><h2 data-start=\"1589\" data-end=\"1635\">How do I get my telescope acclimated?<\/h2><p data-start=\"1637\" data-end=\"1827\">Take your telescope at least <strong data-start=\"1664\" data-end=\"1694\">30 minutes before observation<\/strong> out with it, so that the lenses\/mirrors come up to temperature. That way you avoid hot air currents inside that make the image blurry.<\/p><p data-start=\"1829\" data-end=\"1895\">\u2192 Large reflectors sometimes take longer, especially in winter.<\/p><hr data-start=\"1897\" data-end=\"1900\" \/><h2 data-start=\"1902\" data-end=\"1945\">What is the best way to store my telescope?<\/h2><p data-start=\"1947\" data-end=\"2137\">\u2713 Indoors, at room temperature<br data-start=\"1976\" data-end=\"1979\" \/>\u2713 In a storage case or padded bag<br data-start=\"2016\" data-end=\"2019\" \/>\u2713 Not in humid areas or direct sunlight<br data-start=\"2064\" data-end=\"2067\" \/>\u2713 Store loose accessories separately, well protected from dust and scratches<\/p><p data-start=\"2139\" data-end=\"2222\">\u2192 Take a look at our product range <a class=\"\" href=\"http:\/\/telescoop.nl\/opbergen\" rel=\"noopener\" data-start=\"2166\" data-end=\"2188\" target=\"_blank\">bags and cases<\/a> for appropriate protection options.<\/p><hr data-start=\"904\" data-end=\"907\" \/><h2 data-start=\"909\" data-end=\"965\">Should my telescope get used to the outside temperature?<\/h2><p data-start=\"966\" data-end=\"1103\">Yes. Put it outside about 30 minutes beforehand so the optics will warm up. This will prevent blurry images due to internal air currents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2376\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2376\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Astrophotography &amp; Accessories <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2376\" class=\"elementor-element elementor-element-0b31a8d e-flex e-con-boxed e-con e-child\" data-id=\"0b31a8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2376\" class=\"elementor-element elementor-element-b838c9b e-con-full e-flex e-con e-child\" data-id=\"b838c9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adae99a elementor-widget elementor-widget-text-editor\" data-id=\"adae99a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"346\" data-end=\"389\">Can I take pictures with my telescope?<\/h2><p data-start=\"391\" data-end=\"449\">Yes, but the possibilities vary by telescope type.<\/p><ul data-start=\"450\" data-end=\"662\"><li data-start=\"450\" data-end=\"544\"><p data-start=\"452\" data-end=\"544\">For <strong data-start=\"457\" data-end=\"470\">beginners<\/strong> a smartphone holder works fine for capturing the moon or planets.<\/p><\/li><li data-start=\"545\" data-end=\"662\"><p data-start=\"547\" data-end=\"662\">For <strong data-start=\"552\" data-end=\"579\">more detail or deep-sky<\/strong> you need a telescope with tracking, a suitable camera and sometimes post-processing.<\/p><\/li><\/ul><p data-start=\"664\" data-end=\"733\">\u2192 Unsure what fits your telescope? Feel free to ask us for advice.<\/p><hr data-start=\"735\" data-end=\"738\" \/><h2 data-start=\"740\" data-end=\"796\">What accessories do I need for astrophotography?<\/h2><p data-start=\"798\" data-end=\"875\">It depends on what you want to photograph. This is a common basic set:<\/p><p data-start=\"877\" data-end=\"1117\">\u2713 Smartphone holder or adapter<br data-start=\"906\" data-end=\"909\" \/>\u2713 Stable tripod or equatorial mount<br data-start=\"951\" data-end=\"954\" \/>\u2713 T-ring or camera adapter (for SLR)<br data-start=\"1001\" data-end=\"1004\" \/>\u2713 Moon filter or variable ND filter (for better contrasts)<br data-start=\"1063\" data-end=\"1066\" \/>\u2713 Tracking (motor or built into smart telescope)<\/p><p data-start=\"1119\" data-end=\"1199\">\u2192 Ask AstroBob for a suitable proposal, at the bottom right of your screen<\/p><hr data-start=\"1201\" data-end=\"1204\" \/><h2 data-start=\"1206\" data-end=\"1248\">Does every accessory fit every telescope?<\/h2><p data-start=\"1250\" data-end=\"1330\">No, not every accessory is universal. Always note the following specifications:<\/p><ul data-start=\"1332\" data-end=\"1558\"><li data-start=\"1332\" data-end=\"1407\"><p data-start=\"1334\" data-end=\"1407\"><strong data-start=\"1334\" data-end=\"1353\">Eyepiece view:<\/strong> 1.25 inches is standard, 2 inches on larger models<\/p><\/li><li data-start=\"1408\" data-end=\"1480\"><p data-start=\"1410\" data-end=\"1480\"><strong data-start=\"1410\" data-end=\"1441\">Threaded or adapter type:<\/strong> important for camera connections<\/p><\/li><li data-start=\"1481\" data-end=\"1558\"><p data-start=\"1483\" data-end=\"1558\"><strong data-start=\"1483\" data-end=\"1523\">Compatibility with assembly or brand:<\/strong> some accessories are specific<\/p><\/li><\/ul><p data-start=\"1560\" data-end=\"1644\">\u2192 On the product pages, we always indicate which models an accessory works with.<\/p><hr data-start=\"1646\" data-end=\"1649\" \/><h2 data-start=\"1651\" data-end=\"1713\">What is the difference between a Barlow lens and an eyepiece?<\/h2><p data-start=\"1715\" data-end=\"1920\">A <strong data-start=\"1719\" data-end=\"1730\">eyepiece<\/strong> determines your magnification and field of view. A <strong data-start=\"1774\" data-end=\"1789\">Barlow lens<\/strong> doubles or triples that magnification, depending on the type (e.g., 2x or 3x). In combination, they give more flexibility.<\/p><p data-start=\"1922\" data-end=\"2011\">\u2192 A good Barlow will save you multiple eyepieces but quality does matter here.<\/p><hr data-start=\"2013\" data-end=\"2016\" \/><h2 data-start=\"2018\" data-end=\"2079\">What filter do I need for stargazing or photography?<\/h2><p data-start=\"2081\" data-end=\"2155\">Various filters are available for visual use and photography:<\/p><ul data-start=\"2157\" data-end=\"2423\"><li data-start=\"2157\" data-end=\"2207\"><p data-start=\"2159\" data-end=\"2207\"><strong data-start=\"2159\" data-end=\"2174\">Moon filter:<\/strong> tempers brightness of moon<\/p><\/li><li data-start=\"2208\" data-end=\"2260\"><p data-start=\"2210\" data-end=\"2260\"><strong data-start=\"2210\" data-end=\"2227\">Color filters:<\/strong> increase contrast in planets<\/p><\/li><li data-start=\"2261\" data-end=\"2327\"><p data-start=\"2263\" data-end=\"2327\"><strong data-start=\"2263\" data-end=\"2287\">UHC or OIII filters:<\/strong> Improve visibility of nebulae (deep-sky)<\/p><\/li><li data-start=\"2328\" data-end=\"2423\"><p data-start=\"2330\" data-end=\"2423\"><strong data-start=\"2330\" data-end=\"2346\">Solar filter:<\/strong> safe only with reliable, certified filters - never improvise!<\/p><\/li><\/ul><p data-start=\"2425\" data-end=\"2500\">\u2192 Always use filters suitable for your telescope type and purpose.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2377\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2377\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> First use &amp; Setup <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2377\" class=\"elementor-element elementor-element-fdac206 e-flex e-con-boxed e-con e-child\" data-id=\"fdac206\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2377\" class=\"elementor-element elementor-element-7636b4c e-con-full e-flex e-con e-child\" data-id=\"7636b4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-201c5c9 elementor-widget elementor-widget-text-editor\" data-id=\"201c5c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"320\" data-end=\"354\">How do I set up my telescope?<\/h2><p data-start=\"356\" data-end=\"445\">You receive a manual with each telescope, but the basics are almost always the same:<\/p><ol data-start=\"447\" data-end=\"733\"><li data-start=\"447\" data-end=\"506\"><p data-start=\"450\" data-end=\"506\">Set the tripod down stably on a flat surface.<\/p><\/li><li data-start=\"507\" data-end=\"561\"><p data-start=\"510\" data-end=\"561\">Attach the telescope tube securely to the mount.<\/p><\/li><li data-start=\"562\" data-end=\"612\"><p data-start=\"565\" data-end=\"612\">Assemble the eyepiece holder and the eyepiece itself.<\/p><\/li><li data-start=\"613\" data-end=\"677\"><p data-start=\"616\" data-end=\"677\">Aim at a distant object to adjust the viewfinder.<\/p><\/li><li data-start=\"678\" data-end=\"733\"><p data-start=\"681\" data-end=\"733\">Start with a low-magnification eyepiece (e.g., 25 mm).<\/p><\/li><\/ol><p data-start=\"735\" data-end=\"808\">\u2192 In our <a class=\"\" href=\"#\" rel=\"noopener\" data-start=\"745\" data-end=\"759\">starter guide<\/a> you will find this explained step by step with pictures.<\/p><hr data-start=\"810\" data-end=\"813\" \/><h2 data-start=\"815\" data-end=\"860\">What is the best thing to look at first?<\/h2><p data-start=\"862\" data-end=\"902\">Start with bright, large objects such as:<\/p><p data-start=\"904\" data-end=\"1110\">\u2713 The moon (preferably during first or last quarter)<br data-start=\"963\" data-end=\"966\" \/>\u2713 Jupiter and\/or Saturn (visible as \u2018bright stars\u2019)<\/p><p data-start=\"1112\" data-end=\"1164\">\u2192 With a 70 mm telescope, you can already see a surprising amount!<\/p><hr data-start=\"1166\" data-end=\"1169\" \/><h2 data-start=\"1171\" data-end=\"1219\">Why don't I see anything or is the image out of focus?<\/h2><p data-start=\"1221\" data-end=\"1251\">Common causes are:<\/p><ul data-start=\"1253\" data-end=\"1505\"><li data-start=\"1253\" data-end=\"1289\"><p data-start=\"1255\" data-end=\"1289\">The eyepiece is not seated properly.<\/p><\/li><li data-start=\"1290\" data-end=\"1331\"><p data-start=\"1292\" data-end=\"1331\">The viewfinder is not yet properly adjusted.<\/p><\/li><li data-start=\"1332\" data-end=\"1390\"><p data-start=\"1334\" data-end=\"1390\">You are using too high a magnification right at the start.<\/p><\/li><li data-start=\"1391\" data-end=\"1441\"><p data-start=\"1393\" data-end=\"1441\">The telescope is not yet at outdoor temperature.<\/p><\/li><li data-start=\"1442\" data-end=\"1505\"><p data-start=\"1444\" data-end=\"1505\">You are looking at an object that is not yet above the horizon.<\/p><\/li><\/ul><p data-start=\"1507\" data-end=\"1590\">\u2192 Start with a bright object and a low magnification eyepiece. Patience is the key.<\/p><hr data-start=\"1592\" data-end=\"1595\" \/><h2 data-start=\"1597\" data-end=\"1645\">Should I let my telescope get used to the temperature first?<\/h2><p data-start=\"1647\" data-end=\"1810\">Yes. Put the telescope at least <strong data-start=\"1677\" data-end=\"1698\">30 minutes outside<\/strong> before you start, especially with large temperature differences. This prevents blurred images due to internal air currents.<\/p><hr data-start=\"1812\" data-end=\"1815\" \/><h2 data-start=\"1817\" data-end=\"1864\">How do I use the viewfinder or red-dot finder?<\/h2><p data-start=\"1866\" data-end=\"1930\">First, aim with the naked eye at a clear object.<br data-start=\"1920\" data-end=\"1923\" \/>Next:<\/p><ol data-start=\"1932\" data-end=\"2104\"><li data-start=\"1932\" data-end=\"1980\"><p data-start=\"1935\" data-end=\"1980\">Look through the viewfinder or activate the red-dot.<\/p><\/li><li data-start=\"1981\" data-end=\"2019\"><p data-start=\"1984\" data-end=\"2019\">Center the object in the viewfinder.<\/p><\/li><li data-start=\"2020\" data-end=\"2104\"><p data-start=\"2023\" data-end=\"2104\">Adjust the viewfinder if the object still does not match the image through the telescope.<\/p><\/li><\/ol><p data-start=\"2106\" data-end=\"2161\">\u2192 A properly aligned viewfinder saves a lot of frustration.<\/p><hr data-start=\"2163\" data-end=\"2166\" \/><h2 data-start=\"2168\" data-end=\"2237\">\u00a0<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2378\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2378\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Telescope Advice &amp; Choice Guide <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2378\" class=\"elementor-element elementor-element-483f754 e-flex e-con-boxed e-con e-child\" data-id=\"483f754\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2378\" class=\"elementor-element elementor-element-a8da68c e-con-full e-flex e-con e-child\" data-id=\"a8da68c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4a8405 elementor-widget elementor-widget-text-editor\" data-id=\"e4a8405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"397\" data-end=\"439\">Which telescope is the best fit for me?<\/h2><p data-start=\"253\" data-end=\"522\">Still in doubt? Don't worry because you don't have to be an expert to choose the right telescope.<\/p><p data-start=\"524\" data-end=\"638\">Prefer to orient yourself or get personalized advice? With our <a class=\"\" href=\"http:\/\/telescoop.nl\/telescoop-keuzehulp\" rel=\"noopener\" data-start=\"557\" data-end=\"581\" target=\"_blank\">telescope selection guide<\/a> discover which model suits you best in 2 minutes, or call our customer service team. All in all, plenty of options! You can also send an email to info@telescoop.nl.<\/p><hr data-start=\"741\" data-end=\"744\" \/><h2 data-start=\"746\" data-end=\"808\">What is the difference between a refractor and a reflector?<\/h2><p data-start=\"810\" data-end=\"1050\">A <strong data-start=\"814\" data-end=\"827\">refractor<\/strong> uses lenses, is compact and maintenance-free - ideal for moon and planets.<br data-start=\"905\" data-end=\"908\" \/>A <strong data-start=\"912\" data-end=\"925\">reflector<\/strong> uses mirrors, captures more light for its price - better for deep-sky objects, but sometimes requires adjustment (collimation).<\/p><p data-start=\"1052\" data-end=\"1105\">\u2192 Read more in our guide: <a class=\"\" href=\"https:\/\/staging.telescoop.nl\/en\/what-is-a-reflector-telescope\/\" rel=\"noopener\" data-start=\"1078\" data-end=\"1105\">Refractor vs Reflector<\/a><\/p><hr data-start=\"1107\" data-end=\"1110\" \/><h2 data-start=\"1112\" data-end=\"1158\">Which telescope is suitable for children?<\/h2><p data-start=\"1160\" data-end=\"1252\">Child-friendly telescopes are light, quick to set up and give instant results. Notice:<\/p><p data-start=\"1254\" data-end=\"1393\">\u2713 Minimum opening of 70 mm<br data-start=\"1282\" data-end=\"1285\" \/>\u2713 Simple operation (no complex EQ settings)<br data-start=\"1335\" data-end=\"1338\" \/>\u2713 Bright objects such as the moon or Jupiter visible<\/p><p data-start=\"1395\" data-end=\"1490\">\u2192 In our <a class=\"\" href=\"http:\/\/telescoop.nl\/telescopen-voor-beginners\" rel=\"noopener\" data-start=\"1405\" data-end=\"1427\" target=\"_blank\">beginner selection<\/a> see the top rated models for young stargazers.<\/p><hr data-start=\"1492\" data-end=\"1495\" \/><h2 data-start=\"1497\" data-end=\"1557\">Which telescope is good for planets? And for deep-sky?<\/h2><ul data-start=\"1559\" data-end=\"1748\"><li data-start=\"1559\" data-end=\"1654\"><p data-start=\"1561\" data-end=\"1654\">For <strong data-start=\"1566\" data-end=\"1578\">planets<\/strong>: long focal length, small eyepieces (e.g. 6-10 mm), good sharpness<\/p><\/li><li data-start=\"1655\" data-end=\"1748\"><p data-start=\"1657\" data-end=\"1748\">For <strong data-start=\"1662\" data-end=\"1674\">deep-sky<\/strong>: large aperture (150 mm or more), low magnification, dark observing area<\/p><\/li><\/ul><p data-start=\"1750\" data-end=\"1827\">\u2192 The <a class=\"\" href=\"https:\/\/staging.telescoop.nl\/en\/sky-watcher-130-650-bundle-flextube-planets-starter\/\" rel=\"noopener\" data-start=\"1755\" data-end=\"1788\">Sky-Watcher Heritage 130\/650<\/a> For example, is a strong all-rounder.<\/p><hr data-start=\"1829\" data-end=\"1832\" \/><h2 data-start=\"1834\" data-end=\"1873\">Can I get help choosing?<\/h2><p data-start=\"1875\" data-end=\"2031\">Sure! You can do so by phone, by email to info@telescoop.nl or at the bottom right of your screen. There you will find <strong data-start=\"1915\" data-end=\"1927\">the WhatsApp chat help<\/strong>, our digital AI assistant. He is fed by experts from Telescoop.com and knows everything about telescopes.<\/p><p data-start=\"2033\" data-end=\"2111\">\u2192 Ask us your question and get instant advice tailored to your needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2379\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2379\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Safety &amp; Responsible Use <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2379\" class=\"elementor-element elementor-element-5356d3a e-flex e-con-boxed e-con e-child\" data-id=\"5356d3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2379\" class=\"elementor-element elementor-element-e7adee6 e-con-full e-flex e-con e-child\" data-id=\"e7adee6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d690ddb elementor-widget elementor-widget-text-editor\" data-id=\"d690ddb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"353\" data-end=\"414\">Is it safe to look at the sun with a telescope?<\/h2><p data-start=\"416\" data-end=\"655\">Only with a <strong data-start=\"431\" data-end=\"459\">certified sunscreen<\/strong> which is placed in front of the telescope lens. Never without a filter, and never with an eyepiece filter alone.<br data-start=\"562\" data-end=\"565\" \/>Without proper sunscreen, you can permanently damage your eyes in a split second.<\/p><p data-start=\"657\" data-end=\"807\">\u2192 Always use filters made specifically for your telescope type.<br data-start=\"732\" data-end=\"735\" \/>\u2192 Having doubts? Ask us for help because we are happy to help you look responsibly.<\/p><hr data-start=\"809\" data-end=\"812\" \/><h2 data-start=\"814\" data-end=\"865\">Can children safely use a telescope?<\/h2><p data-start=\"867\" data-end=\"925\">Certainly, if supervised. Note the following points:<\/p><p data-start=\"927\" data-end=\"1167\">\u2713 Use a stable setup, preferably at child height<br data-start=\"982\" data-end=\"985\" \/>\u2713 Start with bright objects such as the moon or Jupiter<br data-start=\"1038\" data-end=\"1041\" \/>\u2713 Explain that never look directly into the sun<br data-start=\"1096\" data-end=\"1099\" \/>\u2713 Don't put a Barlow lens or high magnification on first observations<\/p><p data-start=\"1169\" data-end=\"1258\">\u2192 Children as young as 8 years old are fine watching on their own, but supervision is still important.<\/p><hr data-start=\"1260\" data-end=\"1263\" \/><h2 data-start=\"1265\" data-end=\"1333\">What is the danger of wrong filters or cheap accessories?<\/h2><p data-start=\"1335\" data-end=\"1610\">Cheap, unchecked sun filters (e.g., via marketplace or without a CE mark) can be dangerous. They allow potentially invisible infrared radiation through that affects your retina. Poor Barlow lenses or eyepieces can also greatly distort the image or fatigue eyes.<\/p><p data-start=\"1612\" data-end=\"1707\">\u2192 Always choose quality accessories from reliable brands. We test our offer thoroughly.<\/p><hr data-start=\"1709\" data-end=\"1712\" \/><h2 data-start=\"1714\" data-end=\"1786\">How do I know if my telescope is properly adjusted for safe use?<\/h2><p data-start=\"1788\" data-end=\"2036\">A properly adjusted telescope feels natural when viewing. There are no vibrations, no strong distortions and no need to force your eye.<br data-start=\"1941\" data-end=\"1944\" \/>When in doubt, use a low-magnification eyepiece and start with the moon or a tree at a distance.<\/p><p data-start=\"2038\" data-end=\"2142\">\u2192 Do you have a headache, blurry image or see a double image? Then there is probably an adjustment problem.<\/p><hr data-start=\"2144\" data-end=\"2147\" \/><h2 data-start=\"2149\" data-end=\"2194\">Can I leave my telescope outside?<\/h2><p data-start=\"2196\" data-end=\"2316\">Not recommended. Weather influences such as moisture, temperature fluctuations and dust can affect the optics and electronics.<\/p><p data-start=\"2318\" data-end=\"2479\">\u2713 Always use a transport bag or case<br data-start=\"2361\" data-end=\"2364\" \/>\u2713 Do not leave the telescope uncovered on a balcony or terrace<br data-start=\"2425\" data-end=\"2428\" \/>\u2713 Preferably store it indoors, dust-free and dry<\/p><p data-start=\"2481\" data-end=\"2565\">\u2192 For smart telescopes: charge them inside or bring a power bank, and use outside only during use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-23710\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-23710\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Returns &amp; Right of Withdrawal <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-23710\" class=\"elementor-element elementor-element-adb4f84 e-flex e-con-boxed e-con e-child\" data-id=\"adb4f84\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-23710\" class=\"elementor-element elementor-element-8746c3a e-con-full e-flex e-con e-child\" data-id=\"8746c3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d31363 elementor-widget elementor-widget-text-editor\" data-id=\"0d31363\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"278\" data-end=\"316\">Can I return my telescope?<\/h2><p data-start=\"318\" data-end=\"552\">Yes. At Telescoop.co.uk you have the right to place your order within <strong data-start=\"380\" data-end=\"405\">14 days after receipt<\/strong> return without giving any reason.<br data-start=\"445\" data-end=\"448\" \/>The prerequisite is that the product <strong data-start=\"478\" data-end=\"500\">in original condition<\/strong> and <strong data-start=\"504\" data-end=\"531\">intact packaging<\/strong> is returned.<\/p><p data-start=\"554\" data-end=\"639\">\u2192 Report your return easily via our <a class=\"\" href=\"#\" rel=\"noopener\" data-start=\"594\" data-end=\"611\">return page<\/a> or contact us.<\/p><hr data-start=\"641\" data-end=\"644\" \/><h2 data-start=\"646\" data-end=\"689\">How exactly does the right of withdrawal work?<\/h2><p data-start=\"691\" data-end=\"892\">After receiving your order, you have 14 days for reflection. Within that period, you can let us know that you want to cancel the order. Then you have another 14 days to return the product.<\/p><p data-start=\"894\" data-end=\"991\">Please note that in case of visible signs of use or damage, we may apply a depreciation.<\/p><p data-start=\"993\" data-end=\"1056\">\u2192 View the full return policy for more details.<\/p><hr data-start=\"1058\" data-end=\"1061\" \/><h2 data-start=\"1063\" data-end=\"1104\">Do I have to pay the return costs myself?<\/h2><p data-start=\"1106\" data-end=\"1329\">For a normal return (without product defect), shipping costs are at your own expense.<br data-start=\"1192\" data-end=\"1195\" \/>Is there an error on our side, a damaged product or wrong delivery? Then of course we will take care of the return costs.<\/p><p data-start=\"1331\" data-end=\"1439\">\u2192 In that case, always contact us first at <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1387\" data-end=\"1438\">support@telescoop.nl<\/a>.<\/p><hr data-start=\"1441\" data-end=\"1444\" \/><h2 data-start=\"1446\" data-end=\"1484\">How soon will I get my money back?<\/h2><p data-start=\"1486\" data-end=\"1717\">Once we receive the product back in good condition, we will refund the purchase price no later than within <strong data-start=\"1586\" data-end=\"1601\">5 business days<\/strong> refund via the original payment method. You will receive a confirmation from us once the refund has been processed.<\/p><hr data-start=\"1719\" data-end=\"1722\" \/><h2 data-start=\"1724\" data-end=\"1781\">Can I also exchange a telescope for another model?<\/h2><p data-start=\"1783\" data-end=\"2006\">Yes, exchange is possible as long as the product is unused and undamaged. We will be happy to advise you on an alternative.<br data-start=\"1899\" data-end=\"1902\" \/>Contact us at <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1922\" data-end=\"1973\">support@telescoop.nl<\/a>, we will help you immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-23711\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-23711\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Knowledge base &amp; Inspiration <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-23711\" class=\"elementor-element elementor-element-88aa1d6 e-flex e-con-boxed e-con e-child\" data-id=\"88aa1d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-23711\" class=\"elementor-element elementor-element-d21251d e-con-full e-flex e-con e-child\" data-id=\"d21251d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be1a740 elementor-widget elementor-widget-text-editor\" data-id=\"be1a740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"260\" data-end=\"290\">Where can I learn more about stargazing?<\/h2><p data-start=\"340\" data-end=\"537\">At Telescoop.com you will find not only telescopes, but also floor. In our <a class=\"\" href=\"http:\/\/telescoop.nl\/blog\" rel=\"noopener\" data-start=\"417\" data-end=\"432\" target=\"_blank\">blog section<\/a> we share practical tips, stargazing guides, and articles on planets, moon phases and deep-sky objects.<\/p><p data-start=\"539\" data-end=\"622\">\u2192 You don't have to be an expert to get started. We will help you get started step by step.<\/p><hr data-start=\"624\" data-end=\"627\" \/><h2 data-start=\"629\" data-end=\"667\">Do you have a star calendar?<\/h2><p data-start=\"669\" data-end=\"824\">Yes! Every month we publish a review of notable events in the night sky - from moon phases and planetary positions to meteor swarms.<\/p><p data-start=\"826\" data-end=\"898\">\u2192 View the current star calendar and plan your next observation.<\/p><hr data-start=\"900\" data-end=\"903\" \/><h2 data-start=\"905\" data-end=\"964\">Is there somewhere I can practice recognizing constellations?<\/h2><p data-start=\"966\" data-end=\"1162\">Sure. Use our digital planisphere or one of the recommended apps (such as Stellarium) to learn to recognize constellations and planets. We also explain how to \u2018read\u2019 the sky in our guides.<\/p><p data-start=\"1164\" data-end=\"1237\">\u2192 Start with recognizable patterns such as Orion, the Great Bear or Cassiopeia.<\/p><hr data-start=\"1239\" data-end=\"1242\" \/><h2 data-start=\"1244\" data-end=\"1294\">What objects can I see with my telescope?<\/h2><p data-start=\"1296\" data-end=\"1366\">It depends on your location, telescope type and time of day. Here's an idea:<\/p><p data-start=\"1368\" data-end=\"1626\">\u2713 <strong data-start=\"1370\" data-end=\"1378\">Moon:<\/strong>\u00a0craters, mountains and shadows<br data-start=\"1414\" data-end=\"1417\" \/>\u2713 <strong data-start=\"1419\" data-end=\"1430\">Jupiter:<\/strong>\u00a0the four largest moons and cloud bands<br data-start=\"1471\" data-end=\"1474\" \/>\u2713 <strong data-start=\"1476\" data-end=\"1488\">Saturn:<\/strong>\u00a0rings in good seeing<br data-start=\"1514\" data-end=\"1517\" \/>\u2713 <strong data-start=\"1519\" data-end=\"1533\">Orion Nebula:<\/strong>\u00a0gas cloud with star formation<br data-start=\"1562\" data-end=\"1565\" \/>\u2713 <strong data-start=\"1567\" data-end=\"1579\">Pleiades:<\/strong>\u00a0open star cluster, even in small telescopes<\/p><p data-start=\"1628\" data-end=\"1686\">\u2192 In our <a class=\"\" href=\"http:\/\/telescoop.nl\/blog\" rel=\"noopener\" data-start=\"1638\" data-end=\"1660\" target=\"_blank\">sighting guides<\/a> find tips by season.<\/p><hr data-start=\"1688\" data-end=\"1691\" \/><h2 data-start=\"1693\" data-end=\"1761\">What is the difference between visual observation and astrophotography?<\/h2><p data-start=\"1763\" data-end=\"2012\">Visual viewing is done with the naked eye through an eyepiece: direct, vivid and without post-processing. Astrophotography requires more technique and processing, but shows more detail. Many people combine both or start visual and build up slowly.<\/p><p data-start=\"2014\" data-end=\"2088\">\u2192 Want to discover what suits you? Check out our <a class=\"\" href=\"http:\/\/telescoop.nl\/blog\" rel=\"noopener\" data-start=\"2063\" data-end=\"2087\" target=\"_blank\">guide for beginners<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-23712\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-23712\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> After purchase &amp; support <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-23712\" class=\"elementor-element elementor-element-bc346ed e-flex e-con-boxed e-con e-child\" data-id=\"bc346ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-23712\" class=\"elementor-element elementor-element-d729460 e-con-full e-flex e-con e-child\" data-id=\"d729460\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f9d3a0 elementor-widget elementor-widget-text-editor\" data-id=\"9f9d3a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"285\" data-end=\"323\">Will I also get help after my purchase?<\/h2><p data-start=\"325\" data-end=\"421\">Yes, absolutely. At Telescoop.co.uk, service does not stop after your order.<br data-start=\"395\" data-end=\"398\" \/>We are happy to help you with:<\/p><p data-start=\"423\" data-end=\"591\">\u2713 Questions about use or installation<br data-start=\"459\" data-end=\"462\" \/>\u2713 Technical support in case of problems<br data-start=\"502\" data-end=\"505\" \/>\u2713 Choice of accessories or add-ons<br data-start=\"545\" data-end=\"548\" \/>\u2713 Access to manuals and knowledge guides<\/p><p data-start=\"593\" data-end=\"691\">\u2192 Email us at <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"608\" data-end=\"659\">support@telescoop.nl<\/a> or use the chat at the bottom right.<\/p><hr data-start=\"693\" data-end=\"696\" \/><h2 data-start=\"698\" data-end=\"750\">What if I don't understand something about my telescope?<\/h2><p data-start=\"752\" data-end=\"969\">This is quite normal, especially with your first telescope. You can always contact us for explanations, tips or a step-by-step plan. We think with you, so you can get started quickly and continue to enjoy stargazing.<\/p><p data-start=\"971\" data-end=\"1074\">\u2192 You can also consult AstroBob: our digital assistant provides instant explanations based on your question.<\/p><hr data-start=\"1076\" data-end=\"1079\" \/><h2 data-start=\"1081\" data-end=\"1146\">Are spare parts or individual accessories available separately?<\/h2><p data-start=\"1148\" data-end=\"1324\">Yes. From eyepieces to tripods and filters, many parts you can order separately.<br data-start=\"1231\" data-end=\"1234\" \/>Even parts of older models are often still available through us or our suppliers.<\/p><p data-start=\"1326\" data-end=\"1414\">\u2192 Feel free to send an email with your model and desired parts, and we'll figure it out.<\/p><hr data-start=\"1416\" data-end=\"1419\" \/><h2 data-start=\"1421\" data-end=\"1465\">Do you have a user manual?<\/h2><p data-start=\"1467\" data-end=\"1572\">Yes, you will receive a basic manual with each product. We also offer additional support online via:<\/p><p data-start=\"1574\" data-end=\"1703\">\u2713 Our <a class=\"\" href=\"http:\/\/telescoop.nl\/telescoop-keuzehulp\" rel=\"noopener\" data-start=\"1581\" data-end=\"1597\" target=\"_blank\">starter guides<\/a><br data-start=\"1597\" data-end=\"1600\" \/>\u2713 Blogs with tips for beginners<br data-start=\"1631\" data-end=\"1634\" \/>\u2713 Seasonal calendars for observing objects<br data-start=\"1675\" data-end=\"1678\" \/>\u2713 FAQs by telescope type<\/p><p data-start=\"1705\" data-end=\"1768\">\u2192 Looking for something specific? Feel free to ask via email or chat.<\/p><hr data-start=\"1770\" data-end=\"1773\" \/><h2 data-start=\"1775\" data-end=\"1830\">Do you also offer help with expansion or upgrades?<\/h2><p data-start=\"1832\" data-end=\"1949\">Sure. If you want to move on after a while, for example towards deep-sky or astrophotography, we are happy to think about it:<\/p><p data-start=\"1951\" data-end=\"2058\">\u2713 Suitable eyepieces and filters<br data-start=\"1982\" data-end=\"1985\" \/>\u2713 Barlow lenses and adapters<br data-start=\"2012\" data-end=\"2015\" \/>\u2713 Compatible cameras or smartphone holders<\/p><p data-start=\"2060\" data-end=\"2114\">\u2192 We make sure your investment can grow with you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-808e56a e-flex e-con-boxed e-con e-parent\" data-id=\"808e56a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0e2ca7d e-con-full e-flex e-con e-child\" data-id=\"0e2ca7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c76ebc elementor-widget elementor-widget-heading\" data-id=\"6c76ebc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prefer contact by phone or email?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e1cb3f e-flex e-con-boxed e-con e-parent\" data-id=\"9e1cb3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3049af8 e-con-full e-flex e-con e-child\" data-id=\"3049af8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88b1a84 elementor-widget elementor-widget-text-editor\" data-id=\"88b1a84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We can be reached by email at <strong>support@telescoop.nl if you need help<\/strong>\u00a0or reached by phone at<\/p><p><strong><span class=\"sig\">(+31) 850 879 150. <\/span><\/strong><span class=\"sig\">A general question? Then send an email to info@telescoop.nl.<\/span><\/p><p><strong>Opening hours:\u00a0<br \/><\/strong>Monday through Friday from 9 a.m. to 5 p.m.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-836b64c e-flex e-con-boxed e-con e-parent\" data-id=\"836b64c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4dcc7 elementor-widget elementor-widget-text-editor\" data-id=\"3e4dcc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\" data-start=\"325\" data-end=\"391\">Support &amp; Contact Center - personal advice from true experts<\/h2><p data-start=\"393\" data-end=\"647\">Buying a telescope often raises more questions than you expect beforehand. That makes sense: it's not an everyday purchase. With a telescope, you don't just look far away, you literally look back in time, at light that is sometimes millions of years away.<\/p><p data-start=\"649\" data-end=\"783\">At Telescoop.com, we understand that wonder, but also the doubt that comes with it. That's why we won't leave you alone.<\/p><h3 data-start=\"785\" data-end=\"818\">Real experts, not scripts<\/h3><p data-start=\"819\" data-end=\"1210\">Our customer service is not made up of call center employees, but of people who stargaze, photograph and test themselves. They know exactly what works and what doesn't in practice. Whether you want to know which model suits you, need help focusing or are curious about what you can see with a particular telescope - you will receive honest and personal advice from someone who does it themselves.<\/p><p data-start=\"1212\" data-end=\"1307\"><strong data-start=\"1215\" data-end=\"1233\">Direct contact<\/strong><br data-start=\"1233\" data-end=\"1236\" \/>We can be reached from <strong data-start=\"1259\" data-end=\"1300\">Monday through Saturday, 09:00-17:00 a.m.<\/strong> via:<\/p><ul data-start=\"1308\" data-end=\"1378\"><li data-start=\"1308\" data-end=\"1339\"><p data-start=\"1310\" data-end=\"1339\"><strong data-start=\"1310\" data-end=\"1319\">Mail:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1320\" data-end=\"1337\">info@telescoop.nl \/ support@telescoop.nl<\/a><\/p><\/li><li data-start=\"1340\" data-end=\"1378\"><p data-start=\"1342\" data-end=\"1378\"><strong>Phone or WhatsApp (bottom right)<\/strong><\/p><\/li><\/ul><p data-start=\"1380\" data-end=\"1447\">No drop-down menus or wait times, just someone immediately thinking along.<\/p><h3 data-start=\"1449\" data-end=\"1473\">Help after your purchase<\/h3><p data-start=\"1474\" data-end=\"1592\">Our service doesn't stop once your telescope is delivered, only then it begins. We help you step by step with:<\/p><ul data-start=\"1593\" data-end=\"1900\"><li data-start=\"1593\" data-end=\"1674\"><p data-start=\"1595\" data-end=\"1674\"><strong data-start=\"1595\" data-end=\"1633\">clear manuals and guides<\/strong> for installation, alignment and maintenance;<\/p><\/li><li data-start=\"1675\" data-end=\"1745\"><p data-start=\"1677\" data-end=\"1745\"><strong data-start=\"1677\" data-end=\"1698\">personal tips<\/strong> To get the most out of your telescope;<\/p><\/li><li data-start=\"1746\" data-end=\"1821\"><p data-start=\"1748\" data-end=\"1821\"><strong data-start=\"1748\" data-end=\"1778\">workshops and demonstrations<\/strong> for schools, businesses or associations;<\/p><\/li><li data-start=\"1822\" data-end=\"1900\"><p data-start=\"1824\" data-end=\"1900\"><strong data-start=\"1824\" data-end=\"1855\">parts and extensions<\/strong> If you want to advance in the hobby later.<\/p><\/li><\/ul><h3 data-start=\"1902\" data-end=\"1936\">Assurance from a specialist<\/h3><p data-start=\"1937\" data-end=\"2176\">Telescoop.com is a family business with a passion for astronomy. We combine knowledge, service and stock under one roof, so you always know where you stand. No automated answers, but guidance from real enthusiasts.<\/p><p data-start=\"2178\" data-end=\"2308\">Are you ready to explore the universe? We'll help you find the right starting point with advice that extends beyond the lens.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Support &amp; Contact center Heb je een vraag over je bestelling, telescoop, onderhoud of een andere vraag? In ons supportcentrum vind je antwoord op veelgestelde vragen over levering, gebruik, onderhoud, workshops en retour Kies je onderwerp Bestellen &amp; Verzenden Verzenden jullie internationaal? Ja, we verzenden wereldwijd.\u00a0Levertijden zijn als volgt: \u2713 Nederland, Belgi\u00eb en Duitsland \u2192 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1132","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/1132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/comments?post=1132"}],"version-history":[{"count":22,"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/1132\/revisions"}],"predecessor-version":[{"id":104523,"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/1132\/revisions\/104523"}],"wp:attachment":[{"href":"https:\/\/staging.telescoop.nl\/en\/wp-json\/wp\/v2\/media?parent=1132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}